Cancellation and refund policy

PLEASE NOTE THAT SPECIAL CONDITIONS APPLY TO THE NATIONAL CONFERENCE – SEE BELOW

The Risk Management Institution of Australasia Limited (RMIA) is committed to providing high quality events to all its customers. We recognise that on occasion delegates will book in to an event and subsequently find that they are unable to attend. In this situation we ask that you notify us of your need to cancel an event booking as soon as possible.

Similarly, RMIA will on occasion find it necessary to cancel an event and when this arises we are committed to taking positive steps to alert you to the cancellation as soon as possible.

The information below outlines the action to be taken in case of cancellation.

Cancellation by delegate

If you need to cancel your booking for a chargeable event:

  1. Please send cancellation details to RMIA by email to ms@rmia.org.au or by telephone.
  2. We encourage you to send a replacement delegate. Please include name and contact details of the new delegate including any special requirements ( e.g. diet, access etc), so we can ensure that we offer them the best possible service at the event.
  3. Please note that if you have paid the discounted Member rate and wish to transfer your registration to a non-member, the difference will be payable to RMIA.
  4. If you are unable to send a replacement delegate, up to two weeks prior to the event we will refund your payment less a $20 administration fee. You will be asked to provide your bank or credit card details for the purpose of the refund, as for privacy reasons this information is not retained in our online payment system.
  5. If you notify RMIA of your cancellation less than two weeks prior to the event the full fee will be payable.
  6. If you have booked a place at an event and do not attend without notifying RMIA of your cancellation at least two weeks prior to the event, the full fee will be payable.

Cancellation by RMIA

If RMIA cancels an event:

  1. RMIA will advise you by email using the email address specified on your booking.
  2. RMIA will always endeavour to reschedule the event, in which case you will be offered the opportunity to transfer your registration to the new event date or receive a full refund.
  3. If it is not possible to reschedule the event, RMIA will refund your full fee. You will be asked to provide your bank or credit card details for the purpose of the refund, as for privacy reasons this information is not retained in our online payment system.

 

NATIONAL CONFERENCE

If you need to cancel your booking for the National Conference:

  1. Please send cancellation details to RMIA by email to ms@rmia.org.au or by telephone.
  2. We encourage you to send a replacement delegate. Please include name and contact details of the new delegate including any special requirements (eg. diet, access etc.) so we can ensure that we offer them the best possible service at the National Conference.
  3. Please note that if you have paid the discounted Member rate and wish to transfer your registration to a non-member, the difference will be payable to RMIA.
  4. If you are unable to send a replacement delegate, refunds are available as follows:
    • During earlybird offer periods: We will refund your payment less a $20 administration fee.
    • After expiry of earlybird offers and up to 2 months prior to the event: We will refund your payment less an administration fee of 10% of the fees paid.
    • From 2 months prior to the event to 1 month prior to the event: 50% of fees paid will be refunded.
    • Less than 1 month prior to the event: The full fee will be payable.
  5. You will be asked to provide your bank or credit card details for the purpose of the refund, as for privacy reasons this information is not retained in our online payment system.
  6. If you have registered for the National Conference and do not attend without notifying RMIA or your cancellation at least one month prior, the full fee will be payable.

 

Last updated: 12-Jan-16