Education / Course Details
Incident Reporting for Everyone
Identify early warning signs, report incidents effectively and reduce the risk of escalation and reputational impact
About this course
This course equips frontline staff with the knowledge and confidence to recognise early warning signs, report incidents clearly and promptly, and contribute to preventing issues before they grow. Using plain language, relatable scenarios and simple tools, learners will understand how everyday observations can drive meaningful action.
Course specifics
Audience: This course is designed for all staff, including frontline employees, people leaders and support teams, who may observe, experience or report incidents as part of their day-to-day work.
Cost: $99.00 (members), $120.00 (non-members)
Facilitator: The Protecht Group
Format: On-Demand
Time: 20 minutes of video content
CPD Points: 1
Course Facilitator:
The Protecht Group
Course details
Small problems often stay invisible. Workarounds, near-misses and minor harms can quietly erode performance until they escalate into significant incidents or reputational damage.
In this course, Michael Howell, Head of Risk Research & Knowledge, explains the critical role all staff play in incident reporting and management, outlines the key steps in the process, and reinforces the importance of continuous improvement.
Key topics covered:
1. Why incident reporting matters
How small signals can escalate
The importance of respectful challenge
2. What do you need to report?
What is risk?
What is an incident?
Scope and thresholds for incident reporting
Single incidents and systemic issues
3. How do you report an incident?
Identifying the incident
Raising the incident
The importance of data quality
What happens next
Formal and informal reporting pathways
4. Roles and responsibilities
Initial incident reporting
Ownership of the incident management process
Incident owners
5. Cadence of incident management
Cadence of incidents
Cadence of incident reporting
Cadence of managing incidents
Learning outcomes:
Understand why incident reporting matters and how small signals can escalate
Identify what should be reported, including near-misses and systemic issues
Apply practical steps to report incidents clearly and effectively
Recognise the roles and responsibilities involved in incident management
Understand how incident reporting supports continuous improvement