Education / Course Details
Issues and Actions for Everyone
Building confidence in identifying issues, managing actions and supporting continuous improvement
About this course
Outstanding issues are like driving on worn tyres. You might get away with it for a while, but you're relying on luck—and when conditions change, you might be the one left dealing with the consequences.
Issues and actions management is the discipline of identifying what isn't working as it should, agreeing on what needs to be done about it, and ensuring those actions are completed. It is a practical, everyday component of effective risk management that helps protect outcomes, strengthen controls and support continuous improvement across an organisation.
In this short course, you'll learn how to recognise and define issues, incidents and actions, and understand how they link together. You'll explore where issues come from, how they should be managed, and the common cultural pitfalls that can cause issues and actions to become stale or overlooked.
By the end of the course, you'll feel confident raising issues early, following up actions and contributing to a culture where improvement is actively supported rather than postponed.
Course specifics
Audience: This course is designed for employees, managers, risk owners, control owners and anyone responsible for identifying, managing or reporting issues and actions within their organisation.
Cost: $99.00 (members), $120.00 (non-members)
Facilitator: The Protecht Group
Format: On-Demand
Time: 20-minutes of video content
CPD Points: 1
Course Facilitator:
The Protecht Group
Course details
Issues and actions management is a critical component of organisational governance, risk management and continuous improvement. When issues are identified early and actions are completed effectively, organisations are better positioned to achieve their objectives, address emerging risks and strengthen operational performance.
This course provides a practical introduction to issues and actions management, helping participants understand the difference between issues, incidents and actions, and how they work together to support organisational outcomes.
Participants will learn the key elements of an effective issues and actions management process, the responsibilities of different stakeholders, and the behaviours that help create accountability and drive meaningful improvement.
Key topics covered:
Importance of issues and actions
Why issues and actions management matters
Understanding the focus on outcomes
How issues and actions support risk management and continuous improvement
The consequences of unresolved issues and overdue actions
2. Defining issues and actions
Understanding the difference between issues, incidents and actions
How issues, incidents and actions are connected
Common sources of issues
Recognising issues before they become larger problems
3. Issues and actions management
A practical process for identifying and managing issues
Assigning ownership and due dates
Recording and reporting issues and actions
Monitoring progress and tracking completion
Reviewing and closing issues and actions
The role of culture and behaviours in effective management
4. Responsibilities for issues and actions management
Responsibilities of issue owners
Responsibilities of action owners
The role of issue and action managers
The role of report recipients
Board and management oversight responsibilities
5. Cadence of issues and actions
Managing due dates effectively
Monitoring progress over time
Integrating issues and actions management into daily work
Maintaining accountability and momentum
Learning outcomes:
Explain the purpose and value of issues and actions management.
Distinguish between issues, incidents and actions and understand how they relate to one another.
Identify common sources of issues within an organisation.
Understand the key steps involved in managing issues and actions effectively.
Recognise the responsibilities of different stakeholders in the issues and actions process.
Contribute to a culture of accountability, continuous improvement and proactive risk management.